Otherwise, follow the instructions in the Lost profile section. If it looks okay, go to the Corrupt or empty prefs.js section. You'll need to recreate the accounts in Thunderbird unless you have a backup or unless it created a copy with a different name (for example, prefs-1.js).Ī quick way to tell which problem you're suffering from is to look at your personal address book within Thunderbird. In this case you haven't lost any of your mail or address books, but Thunderbird no longer knows how to fetch new mail or send messages, or display the folders in the folder pane. Your prefs.js file has all of your account information and settings. It's just lost track of your profile, which is probably intact.Īnother possibility is that your prefs.js file is empty or corrupt due to either Windows or Thunderbird crashing. When this occurs, you suddenly start up in the new account wizard and it looks like you lost everything. Thunderbird has a nasty habit of once in a great while forgetting about the existence of a profile if it uses the default name. For Firefox and SeaMonkey, see the article Recovering a missing profile This article was written for Thunderbird.
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